Human expertise, powered by smart technology at every step of the claim journey.
Client Satisfaction
Adapting our services to each client to deliver tailored and effective solutions.
Continuous improvement
Feedback integrated to constantly improve service quality.
Local contact
Direct access to nearby experts who understand the local context.
Service-oriented expertise
Training our loss adjusters to combine technical expertise with a strong service mindset.
Easy claim intake
Simple and guided loss declaration in minutes.
Omnichannel interaction
Phone, digital and field support working together.
Smart assessment
Compliant AI-assisted analysis and expert validation.
Real-time tracking
Live visibility on claim progress and actions.
«At ADENES, we demonstrate our reliability by combining technical rigor and customer care excellence to meet the high expectations of insurers and their customers. We turn complex and emotionally challenging situations into clarity and confidence.»
Amélie Anastassiades
Head of Customer Experience ADENES Group
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