{"id":2045,"date":"2026-05-27T10:56:46","date_gmt":"2026-05-27T08:56:46","guid":{"rendered":"https:\/\/www.adenes.com\/?page_id=2045"},"modified":"2026-06-11T17:23:03","modified_gmt":"2026-06-11T15:23:03","slug":"customer-experience","status":"publish","type":"page","link":"https:\/\/www.adenes.com\/fr\/customer-experience\/","title":{"rendered":"Exp\u00e9rience client"},"content":{"rendered":"<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mpmlwpwu-bf4bcf1c39da746c1a1bfe3739c55be2\">\n.avia-section.av-mpmlwpwu-bf4bcf1c39da746c1a1bfe3739c55be2{\nbackground-color:#102d69;\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/02\/commitments2.jpg), linear-gradient( to top right, #102d69, #41255d );\nbackground-position:50% 50%;\nbackground-attachment:scroll;\n}\n.avia-section.av-mpmlwpwu-bf4bcf1c39da746c1a1bfe3739c55be2 .av-section-color-overlay{\nopacity:0.5;\nbackground-color:#102d69;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-mpmlwpwu-bf4bcf1c39da746c1a1bfe3739c55be2 alternate_color avia-section-large avia-no-border-styling  avia-builder-el-0  el_before_av_section  avia-builder-el-first  avia-full-stretch avia-bg-style-scroll av-section-color-overlay-active av-minimum-height av-minimum-height-50 av-height-50  container_wrap fullsize'  data-section-bg-repeat='stretch' data-av_minimum_height_pc='50' data-av_min_height_opt='50'><div class=\"av-section-color-overlay-wrap\"><div class=\"av-section-color-overlay\"><\/div><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-2045'><div class='entry-content-wrapper clearfix'>\n<div  class='flex_column av-2nx1v-277d33c376f5c1352f32ced1bbd680ce av_one_fifth  avia-builder-el-1  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av-special-heading-h1 blockquote modern-quote modern-centered  avia-builder-el-3  el_before_av_heading  avia-builder-el-first'><h1 class='av-special-heading-tag'  itemprop=\"headline\"  >Exp\u00e9rience client<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2pgar-ef0c88424b2c90c32c89f72d76e6bba4\">\n#top .av-special-heading.av-2pgar-ef0c88424b2c90c32c89f72d76e6bba4{\nmargin:0 0 0 0;\npadding-bottom:0;\n}\nbody .av-special-heading.av-2pgar-ef0c88424b2c90c32c89f72d76e6bba4 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-2pgar-ef0c88424b2c90c32c89f72d76e6bba4 .av-special-heading-tag{\npadding:0 0 0 0;\n}\n.av-special-heading.av-2pgar-ef0c88424b2c90c32c89f72d76e6bba4 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-2pgar-ef0c88424b2c90c32c89f72d76e6bba4 av-special-heading-h2 blockquote modern-quote modern-centered  avia-builder-el-4  el_after_av_heading  avia-builder-el-last'><h2 class='av-special-heading-tag'  itemprop=\"headline\"  >Une exp\u00e9rience client fluide sur toutes les marques d'ADENES<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/p><\/div><div  class='flex_column av-uszr-a9a81dea95e513226069eb556c850ca2 av_one_fifth  avia-builder-el-5  el_after_av_three_fifth  avia-builder-el-last  flex_column_div av-animated-generic fade-in'     ><\/div>\n\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div><\/div><div id='av_section_2'  class='avia-section av-mpmm3pkk-6c79df83915555bfa4174ca552549320 main_color avia-section-large avia-no-border-styling  avia-builder-el-6  el_after_av_section  el_before_av_section  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-2045'><div class='entry-content-wrapper clearfix'>\n<div  class='flex_column av-2ny1z-3aa18ff6ae4b23d328364096ebc2d6e9 av_one_fifth  avia-builder-el-7  el_before_av_three_fifth  avia-builder-el-first  first flex_column_div'     ><\/div><div  class='flex_column av-1ulsz-ae88cfeda1e6e66b2ee7adeb7ddcbd4f av_three_fifth  avia-builder-el-8  el_after_av_one_fifth  el_before_av_one_fifth  flex_column_div'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mkvafoce-45bf510888d82ef7d37236d819c077c8\">\n#top .av_textblock_section.av-mkvafoce-45bf510888d82ef7d37236d819c077c8 .avia_textblock{\nfont-size:20px;\n}\n<\/style>\n<section  class='av_textblock_section av-mkvafoce-45bf510888d82ef7d37236d819c077c8'   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">L'expertise humaine, aliment\u00e9e par une technologie intelligente \u00e0 chaque \u00e9tape du parcours de r\u00e9clamation.<\/p>\n<\/div><\/section><\/div><div  class='flex_column av-rvqv-248e2b9568bf5a06d50c505b9ad6cf91 av_one_fifth  avia-builder-el-10  el_after_av_three_fifth  el_before_av_hr  flex_column_div'     ><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mq9ncxzi-0e12fe963c067e3ae03249295f617770\">\n#top .hr.hr-invisible.av-mq9ncxzi-0e12fe963c067e3ae03249295f617770{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-mq9ncxzi-0e12fe963c067e3ae03249295f617770 hr-invisible  avia-builder-el-11  el_after_av_one_fifth  el_before_av_one_fourth'><span class='hr-inner'><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<div class='flex_column_table av-dw9371-bbbafc6ae6769fc68eb4cb58805fc433 sc-av_one_fourth av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" 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av-align-top shadow-not-animated'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mpmmrgiy-dc07baa8a31265bdc0d1c9aca0e9df5d\">\n.avia-image-container.av-mpmmrgiy-dc07baa8a31265bdc0d1c9aca0e9df5d img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-mpmmrgiy-dc07baa8a31265bdc0d1c9aca0e9df5d .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-mpmmrgiy-dc07baa8a31265bdc0d1c9aca0e9df5d av-styling- avia-align-center  avia-builder-el-13  el_before_av_heading  avia-builder-el-first'   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-2050 avia-img-lazy-loading-not-2050 avia_image' src=\"https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/05\/customer-experience-1-80x80.png\" alt='' title='Exp\u00e9rience-Client-1'  height=\"80\" width=\"80\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/05\/customer-experience-1-80x80.png 80w, https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/05\/customer-experience-1-300x300.png 300w, https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/05\/customer-experience-1-36x36.png 36w, https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/05\/customer-experience-1-180x180.png 180w, https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/05\/customer-experience-1-60x60.png 60w, https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/05\/customer-experience-1-100x100.png 100w, https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/05\/customer-experience-1-40x40.png 40w, https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/05\/customer-experience-1-30x30.png 30w, https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/05\/customer-experience-1.png 306w\" sizes=\"(max-width: 80px) 100vw, 80px\" \/><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mpmn6ad4-16bc6a9a1bdf81e42422c4edf00507c5\">\n#top .av-special-heading.av-mpmn6ad4-16bc6a9a1bdf81e42422c4edf00507c5{\nmargin:0 0 0 0;\npadding-bottom:10px;\n}\nbody .av-special-heading.av-mpmn6ad4-16bc6a9a1bdf81e42422c4edf00507c5 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-mpmn6ad4-16bc6a9a1bdf81e42422c4edf00507c5 .av-special-heading-tag{\npadding:0 0 0 0;\n}\n.av-special-heading.av-mpmn6ad4-16bc6a9a1bdf81e42422c4edf00507c5 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-mpmn6ad4-16bc6a9a1bdf81e42422c4edf00507c5 av-special-heading-h3 blockquote modern-quote modern-centered  avia-builder-el-14  el_after_av_image  el_before_av_textblock'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >Satisfaction client<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-mkvaply0-de12fefe5f85cd79dafb5241e7314be2'   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">Adapter nos services \u00e0 chaque client pour proposer des solutions sur mesure et efficaces.<\/p>\n<\/div><\/section><\/p><\/div><div class='av-flex-placeholder'><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ce3xfx-54175baf31f286a6fc3e8274931bac07\">\n@keyframes av_boxShadowEffect_av-ce3xfx-54175baf31f286a6fc3e8274931bac07-column {\n0%   { box-shadow:  0 0 0 0 rgba(16,45,105,0.15); opacity: 1; }\n100% { box-shadow:  0 0 20px 0 rgba(16,45,105,0.15); opacity: 1; }\n}\n#top 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img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-92437-fd9dcd8eaae898453b69be675583f581 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-92437-fd9dcd8eaae898453b69be675583f581 av-styling- avia-align-center  avia-builder-el-17  el_before_av_heading  avia-builder-el-first'   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-2051 avia-img-lazy-loading-not-2051 avia_image' src=\"https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/05\/customer-experience-2-80x80.png\" alt='' title='Exp\u00e9rience-Client-2'  height=\"80\" width=\"80\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/05\/customer-experience-2-80x80.png 80w, https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/05\/customer-experience-2-300x300.png 300w, https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/05\/customer-experience-2-36x36.png 36w, https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/05\/customer-experience-2-180x180.png 180w, https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/05\/customer-experience-2-60x60.png 60w, https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/05\/customer-experience-2-100x100.png 100w, https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/05\/customer-experience-2-40x40.png 40w, https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/05\/customer-experience-2-30x30.png 30w, https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/05\/customer-experience-2.png 306w\" sizes=\"(max-width: 80px) 100vw, 80px\" \/><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-8h7gr-06ee4ba25c341d5a4587cede059f0c79\">\n#top .av-special-heading.av-8h7gr-06ee4ba25c341d5a4587cede059f0c79{\nmargin:0 0 0 0;\npadding-bottom:10px;\n}\nbody .av-special-heading.av-8h7gr-06ee4ba25c341d5a4587cede059f0c79 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-8h7gr-06ee4ba25c341d5a4587cede059f0c79 .av-special-heading-tag{\npadding:0 0 0 0;\n}\n.av-special-heading.av-8h7gr-06ee4ba25c341d5a4587cede059f0c79 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-8h7gr-06ee4ba25c341d5a4587cede059f0c79 av-special-heading-h3 blockquote modern-quote modern-centered  avia-builder-el-18  el_after_av_image  el_before_av_textblock'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >Am\u00e9lioration continue<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-7x5uz-2aede5c3ef603c895317b7ac56094600'   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">Feedback int\u00e9gr\u00e9 pour am\u00e9liorer continuellement la qualit\u00e9 du service.<\/p>\n<\/div><\/section><\/p><\/div><div class='av-flex-placeholder'><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-aq2sil-f8a1a77e99b0a02f91d47515c4ce3af5\">\n@keyframes av_boxShadowEffect_av-aq2sil-f8a1a77e99b0a02f91d47515c4ce3af5-column {\n0%   { box-shadow:  0 0 0 0 rgba(16,45,105,0.15); opacity: 1; }\n100% { box-shadow:  0 0 20px 0 rgba(16,45,105,0.15); opacity: 1; }\n}\n#top .flex_column_table.av-equal-height-column-flextable.av-aq2sil-f8a1a77e99b0a02f91d47515c4ce3af5{\nmargin-top:0.5%;\nmargin-bottom:0.5%;\n}\n.flex_column.av-aq2sil-f8a1a77e99b0a02f91d47515c4ce3af5{\nwidth:24.25%;\nmargin-left:0;\nbox-shadow: 0 0 20px 0 rgba(16,45,105,0.15);\nborder-radius:10px 10px 10px 10px;\npadding:20px 20px 20px 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itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-2052 avia-img-lazy-loading-not-2052 avia_image' src=\"https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/05\/customer-experience-3-80x80.png\" alt='' title='Exp\u00e9rience-Client-3'  height=\"80\" width=\"80\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/05\/customer-experience-3-80x80.png 80w, https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/05\/customer-experience-3-300x300.png 300w, https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/05\/customer-experience-3-36x36.png 36w, https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/05\/customer-experience-3-180x180.png 180w, https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/05\/customer-experience-3-60x60.png 60w, https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/05\/customer-experience-3-100x100.png 100w, https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/05\/customer-experience-3-40x40.png 40w, https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/05\/customer-experience-3-30x30.png 30w, https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/05\/customer-experience-3.png 306w\" sizes=\"(max-width: 80px) 100vw, 80px\" \/><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-6bpkn-8c59a731f3a6e906e8842b7411bd0685\">\n#top .av-special-heading.av-6bpkn-8c59a731f3a6e906e8842b7411bd0685{\nmargin:0 0 0 0;\npadding-bottom:10px;\n}\nbody .av-special-heading.av-6bpkn-8c59a731f3a6e906e8842b7411bd0685 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-6bpkn-8c59a731f3a6e906e8842b7411bd0685 .av-special-heading-tag{\npadding:0 0 0 0;\n}\n.av-special-heading.av-6bpkn-8c59a731f3a6e906e8842b7411bd0685 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-6bpkn-8c59a731f3a6e906e8842b7411bd0685 av-special-heading-h3 blockquote modern-quote modern-centered  avia-builder-el-22  el_after_av_image  el_before_av_textblock'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >Contact local<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-5tz83-62cd46ebc67adae3cd4c7f5a705de41f'   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">Acc\u00e8s direct \u00e0 des experts locaux qui comprennent le contexte r\u00e9gional.<\/p>\n<\/div><\/section><\/p><\/div><div class='av-flex-placeholder'><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-8juv25-53056ff74d04c52d66b3dd6ad743bdbe\">\n@keyframes av_boxShadowEffect_av-8juv25-53056ff74d04c52d66b3dd6ad743bdbe-column {\n0%   { box-shadow:  0 0 0 0 rgba(16,45,105,0.15); opacity: 1; }\n100% { box-shadow:  0 0 20px 0 rgba(16,45,105,0.15); opacity: 1; }\n}\n#top .flex_column_table.av-equal-height-column-flextable.av-8juv25-53056ff74d04c52d66b3dd6ad743bdbe{\nmargin-top:0.5%;\nmargin-bottom:0.5%;\n}\n.flex_column.av-8juv25-53056ff74d04c52d66b3dd6ad743bdbe{\nwidth:24.25%;\nmargin-left:0;\nbox-shadow: 0 0 20px 0 rgba(16,45,105,0.15);\nborder-radius:10px 10px 10px 10px;\npadding:20px 20px 20px 20px;\nbackground-color:#ffffff;\n}\n#top .flex_column_table.av-equal-height-column-flextable.av-8juv25-53056ff74d04c52d66b3dd6ad743bdbe .av-flex-placeholder{\nwidth:1%;\n}\n<\/style>\n<div  class='flex_column av-8juv25-53056ff74d04c52d66b3dd6ad743bdbe av_one_fourth  avia-builder-el-24  el_after_av_one_fourth  el_before_av_one_fourth  flex_column_table_cell av-equal-height-column av-align-top shadow-not-animated'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4pb3r-17aa48dd9d347ff82bddc3f55d25b98b\">\n.avia-image-container.av-4pb3r-17aa48dd9d347ff82bddc3f55d25b98b img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-4pb3r-17aa48dd9d347ff82bddc3f55d25b98b .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-4pb3r-17aa48dd9d347ff82bddc3f55d25b98b av-styling- avia-align-center  avia-builder-el-25  el_before_av_heading  avia-builder-el-first'   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-2053 avia-img-lazy-loading-not-2053 avia_image' src=\"https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/05\/customer-experience-4-80x80.png\" alt='' title='Exp\u00e9rience-Client-4'  height=\"80\" width=\"80\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/05\/customer-experience-4-80x80.png 80w, https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/05\/customer-experience-4-300x300.png 300w, https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/05\/customer-experience-4-36x36.png 36w, https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/05\/customer-experience-4-180x180.png 180w, https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/05\/customer-experience-4-60x60.png 60w, https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/05\/customer-experience-4-100x100.png 100w, https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/05\/customer-experience-4-40x40.png 40w, https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/05\/customer-experience-4-30x30.png 30w, https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/05\/customer-experience-4.png 306w\" sizes=\"(max-width: 80px) 100vw, 80px\" \/><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3ytbn-f5f7acde249722b3228735936ce8c137\">\n#top .av-special-heading.av-3ytbn-f5f7acde249722b3228735936ce8c137{\nmargin:0 0 0 0;\npadding-bottom:10px;\n}\nbody .av-special-heading.av-3ytbn-f5f7acde249722b3228735936ce8c137 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-3ytbn-f5f7acde249722b3228735936ce8c137 .av-special-heading-tag{\npadding:0 0 0 0;\n}\n.av-special-heading.av-3ytbn-f5f7acde249722b3228735936ce8c137 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-3ytbn-f5f7acde249722b3228735936ce8c137 av-special-heading-h3 blockquote modern-quote modern-centered  avia-builder-el-26  el_after_av_image  el_before_av_textblock'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >Expertise orient\u00e9e service<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-3a3fj-2f84246142a72d75ffe354f80e5be95a'   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">Former nos experts en sinistres pour combiner une expertise technique avec un solide \u00e9tat d'esprit ax\u00e9 sur le service.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-qz6zx-63d666b84ea164d1aa24f6e6e235edff sc-av_one_fourth av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-qz6zx-63d666b84ea164d1aa24f6e6e235edff\">\n@keyframes av_boxShadowEffect_av-qz6zx-63d666b84ea164d1aa24f6e6e235edff-column {\n0%   { box-shadow:  0 0 0 0 rgba(16,45,105,0.15); opacity: 1; }\n100% { box-shadow:  0 0 20px 0 rgba(16,45,105,0.15); opacity: 1; }\n}\n#top .flex_column_table.av-equal-height-column-flextable.av-qz6zx-63d666b84ea164d1aa24f6e6e235edff{\nmargin-top:0.5%;\nmargin-bottom:0.5%;\n}\n.flex_column.av-qz6zx-63d666b84ea164d1aa24f6e6e235edff{\nwidth:24.25%;\nmargin-left:0;\nbox-shadow: 0 0 20px 0 rgba(16,45,105,0.15);\nborder-radius:10px 10px 10px 10px;\npadding:20px 20px 20px 20px;\nbackground-color:#ffffff;\n}\n#top .flex_column_table.av-equal-height-column-flextable.av-qz6zx-63d666b84ea164d1aa24f6e6e235edff .av-flex-placeholder{\nwidth:1%;\n}\n<\/style>\n<div  class='flex_column av-qz6zx-63d666b84ea164d1aa24f6e6e235edff av_one_fourth  avia-builder-el-28  el_after_av_one_fourth  el_before_av_one_fourth  first flex_column_table_cell av-equal-height-column av-align-top shadow-not-animated  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1whpf-8c720898016049d737ac2dab77356571\">\n.avia-image-container.av-1whpf-8c720898016049d737ac2dab77356571 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-1whpf-8c720898016049d737ac2dab77356571 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-1whpf-8c720898016049d737ac2dab77356571 av-styling- avia-align-center  avia-builder-el-29  el_before_av_heading  avia-builder-el-first'   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-2054 avia-img-lazy-loading-not-2054 avia_image' src=\"https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/05\/customer-experience-5-80x80.png\" alt='' title='Exp\u00e9rience-Client-5'  height=\"80\" width=\"80\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/05\/customer-experience-5-80x80.png 80w, https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/05\/customer-experience-5-300x300.png 300w, https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/05\/customer-experience-5-36x36.png 36w, https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/05\/customer-experience-5-180x180.png 180w, https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/05\/customer-experience-5-60x60.png 60w, https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/05\/customer-experience-5-100x100.png 100w, https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/05\/customer-experience-5-40x40.png 40w, https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/05\/customer-experience-5-30x30.png 30w, https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/05\/customer-experience-5.png 306w\" sizes=\"(max-width: 80px) 100vw, 80px\" \/><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1daqf-93d275b4768329a5a08d57ec9228d958\">\n#top .av-special-heading.av-1daqf-93d275b4768329a5a08d57ec9228d958{\nmargin:0 0 0 0;\npadding-bottom:10px;\n}\nbody .av-special-heading.av-1daqf-93d275b4768329a5a08d57ec9228d958 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-1daqf-93d275b4768329a5a08d57ec9228d958 .av-special-heading-tag{\npadding:0 0 0 0;\n}\n.av-special-heading.av-1daqf-93d275b4768329a5a08d57ec9228d958 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-1daqf-93d275b4768329a5a08d57ec9228d958 av-special-heading-h3 blockquote modern-quote modern-centered  avia-builder-el-30  el_after_av_image  el_before_av_textblock'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >Ouverture de dossier simplifi\u00e9e<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-x7sr-681b0a4837c3c284f7fa93bf9b91bcef'   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">D\u00e9claration de perte simple et guid\u00e9e en quelques minutes.<\/p>\n<\/div><\/section><\/p><\/div><div class='av-flex-placeholder'><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-5htygt-33aeff148364fa2ec40e2fe5d15944f4\">\n@keyframes av_boxShadowEffect_av-5htygt-33aeff148364fa2ec40e2fe5d15944f4-column {\n0%   { box-shadow:  0 0 0 0 rgba(16,45,105,0.15); 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opacity: 1; }\n100% { box-shadow:  0 0 20px 0 rgba(16,45,105,0.15); opacity: 1; }\n}\n#top .flex_column_table.av-equal-height-column-flextable.av-1xnrct-3dee1755dbfe508e1784f0918e2a930d{\nmargin-top:0.5%;\nmargin-bottom:0.5%;\n}\n.flex_column.av-1xnrct-3dee1755dbfe508e1784f0918e2a930d{\nwidth:24.25%;\nmargin-left:0;\nbox-shadow: 0 0 20px 0 rgba(16,45,105,0.15);\nborder-radius:10px 10px 10px 10px;\npadding:20px 20px 20px 20px;\nbackground-color:#ffffff;\n}\n#top .flex_column_table.av-equal-height-column-flextable.av-1xnrct-3dee1755dbfe508e1784f0918e2a930d .av-flex-placeholder{\nwidth:1%;\n}\n<\/style>\n<div  class='flex_column av-1xnrct-3dee1755dbfe508e1784f0918e2a930d av_one_fourth  avia-builder-el-40  el_after_av_one_fourth  avia-builder-el-last  flex_column_table_cell av-equal-height-column av-align-top shadow-not-animated  column-top-margin'     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mpnvpu5h-a9bdaf80dbd1c863599e6b9eb0657da7\">\n.avia-image-container.av-mpnvpu5h-a9bdaf80dbd1c863599e6b9eb0657da7 img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-mpnvpu5h-a9bdaf80dbd1c863599e6b9eb0657da7 .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-mpnvpu5h-a9bdaf80dbd1c863599e6b9eb0657da7 av-styling- avia-align-center  avia-builder-el-41  el_before_av_heading  avia-builder-el-first'   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-2057 avia-img-lazy-loading-not-2057 avia_image' src=\"https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/05\/customer-experience-8-80x80.png\" alt='' title='Exp\u00e9rience-Client-8'  height=\"80\" width=\"80\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/05\/customer-experience-8-80x80.png 80w, https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/05\/customer-experience-8-300x300.png 300w, https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/05\/customer-experience-8-36x36.png 36w, https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/05\/customer-experience-8-180x180.png 180w, https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/05\/customer-experience-8-60x60.png 60w, https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/05\/customer-experience-8-100x100.png 100w, https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/05\/customer-experience-8-40x40.png 40w, https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/05\/customer-experience-8-30x30.png 30w, https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/05\/customer-experience-8.png 306w\" sizes=\"(max-width: 80px) 100vw, 80px\" \/><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mpnvq02l-399e4556ef38b7cb84fc16703b7a7d02\">\n#top .av-special-heading.av-mpnvq02l-399e4556ef38b7cb84fc16703b7a7d02{\nmargin:0 0 0 0;\npadding-bottom:10px;\n}\nbody .av-special-heading.av-mpnvq02l-399e4556ef38b7cb84fc16703b7a7d02 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-mpnvq02l-399e4556ef38b7cb84fc16703b7a7d02 .av-special-heading-tag{\npadding:0 0 0 0;\n}\n.av-special-heading.av-mpnvq02l-399e4556ef38b7cb84fc16703b7a7d02 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-mpnvq02l-399e4556ef38b7cb84fc16703b7a7d02 av-special-heading-h3 blockquote modern-quote modern-centered  avia-builder-el-42  el_after_av_image  el_before_av_textblock'><h3 class='av-special-heading-tag'  itemprop=\"headline\"  >Suivi en temps r\u00e9el<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-mpnvq9x2-01f8d1de87cfb5db4ee40de60fae7140'   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p style=\"text-align: center;\">Visibilit\u00e9 en temps r\u00e9el sur l'avancement et les actions des r\u00e9clamations.<\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1w5o3-36f8ab9f6a92b21aaa0ccc77c17dad6e\">\n.avia-section.av-1w5o3-36f8ab9f6a92b21aaa0ccc77c17dad6e{\nbackground-color:#102d69;\nbackground:linear-gradient( to right, #102d69, #6f2155 );\n}\n<\/style>\n<div id='av_section_3'  class='avia-section av-1w5o3-36f8ab9f6a92b21aaa0ccc77c17dad6e main_color avia-section-large avia-no-border-styling  avia-builder-el-44  el_after_av_section  avia-builder-el-last  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-2045'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column_table av-1aasb-eb704258b71e9f28e548ef607a7be07c sc-av_one_fifth av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1aasb-eb704258b71e9f28e548ef607a7be07c\">\n.flex_column.av-1aasb-eb704258b71e9f28e548ef607a7be07c{\nwidth:17.6%;\nmargin-left:0;\n}\n#top .flex_column_table.av-equal-height-column-flextable.av-1aasb-eb704258b71e9f28e548ef607a7be07c .av-flex-placeholder{\nwidth:3%;\n}\n<\/style>\n<div  class='flex_column av-1aasb-eb704258b71e9f28e548ef607a7be07c av_one_fifth  avia-builder-el-45  el_before_av_four_fifth  avia-builder-el-first  first flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic fade-in'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mlf8x0m5-346191820eda1e333c6fa84a79d3fe0e\">\n.avia-image-container.av-mlf8x0m5-346191820eda1e333c6fa84a79d3fe0e img.avia_image{\nbox-shadow:none;\n}\n.avia-image-container.av-mlf8x0m5-346191820eda1e333c6fa84a79d3fe0e .av-image-caption-overlay-center{\ncolor:#ffffff;\n}\n<\/style>\n<div  class='avia-image-container av-mlf8x0m5-346191820eda1e333c6fa84a79d3fe0e av-styling-circle avia-align-left  avia-builder-el-46  avia-builder-el-no-sibling'   itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><div class=\"avia-image-container-inner\"><div class=\"avia-image-overlay-wrap\"><img decoding=\"async\" fetchpriority=\"high\" class='wp-image-2412 avia-img-lazy-loading-not-2412 avia_image' src=\"https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/06\/amelie-anastassiades-600x600.png\" alt='' title='Amelie_Anastassiades'  height=\"600\" width=\"600\"  itemprop=\"thumbnailUrl\" srcset=\"https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/06\/amelie-anastassiades-600x600.png 600w, https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/06\/amelie-anastassiades-80x80.png 80w, https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/06\/amelie-anastassiades-36x36.png 36w, https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/06\/amelie-anastassiades-180x180.png 180w, https:\/\/www.adenes.com\/wp-content\/uploads\/2026\/06\/amelie-anastassiades-1000x1000.png 1000w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/div><\/div><\/div><\/div><div class='av-flex-placeholder'><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-12obr-27ab675cffca72d9f8ad5150d3c619cf\">\n.flex_column.av-12obr-27ab675cffca72d9f8ad5150d3c619cf{\nwidth:79.4%;\nmargin-left:0;\n}\n#top .flex_column_table.av-equal-height-column-flextable.av-12obr-27ab675cffca72d9f8ad5150d3c619cf .av-flex-placeholder{\nwidth:3%;\n}\n<\/style>\n<div  class='flex_column av-12obr-27ab675cffca72d9f8ad5150d3c619cf av_four_fifth  avia-builder-el-47  el_after_av_one_fifth  avia-builder-el-last  flex_column_table_cell av-equal-height-column av-align-middle av-animated-generic fade-in'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mlf8w94q-d0adc06bde827ef572c0f0abcb9ec798\">\n#top .av_textblock_section.av-mlf8w94q-d0adc06bde827ef572c0f0abcb9ec798 .avia_textblock{\nfont-size:24px;\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-mlf8w94q-d0adc06bde827ef572c0f0abcb9ec798'   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock citation-guillemets av_inherit_color'  itemprop=\"text\" ><p style=\"text-align: left;\">\u00abChez ADENES, nous d\u00e9montrons notre fiabilit\u00e9 en alliant rigueur technique et excellence de la relation client pour r\u00e9pondre aux attentes \u00e9lev\u00e9es des assureurs et de leurs assur\u00e9s. Nous transformons des situations complexes et \u00e9motionnellement \u00e9prouvantes en clart\u00e9 et en confiance.\u00bb<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-mlf8vytq-e102d31424c2f851ed671df8d21e40a7\">\n#top .av_textblock_section.av-mlf8vytq-e102d31424c2f851ed671df8d21e40a7 .avia_textblock{\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-mlf8vytq-e102d31424c2f851ed671df8d21e40a7'   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><p style=\"text-align: left;\"><strong>Am\u00e9lie Anastassiades<br \/>\n<\/strong>Responsable de l'Exp\u00e9rience Client Groupe ADENES<strong><br \/>\n<\/strong><\/p>\n<\/div><\/section><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n<\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-2045","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Experience - ADENES Group<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.adenes.com\/fr\/customer-experience\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Experience - ADENES Group\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.adenes.com\/fr\/customer-experience\/\" \/>\n<meta property=\"og:site_name\" content=\"ADENES Group\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-11T15:23:03+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"78 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.adenes.com\\\/customer-experience\\\/\",\"url\":\"https:\\\/\\\/www.adenes.com\\\/customer-experience\\\/\",\"name\":\"Customer Experience - 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